Guide · Certified translations
What should I do if an authority rejects my certified translation?
Rejection does not automatically mean the whole document needs translating again. The first useful step is a precise explanation from the receiving organisation.
Reviewed on 27 October 2026
The short answer
Identify the unmet point: content, completeness, qualifications, document age or format. Compare the instructions with the source, agreed scope and issued version. Then discuss the appropriate response with the responsible translator while monitoring your procedural deadline.
Identify the actual reason
Ask for the exact wording or a written request for further evidence. A statement that something is not certified may concern copy certification, the translation statement or the submitted format. A missing page is also different from an error in translated content.
Check which version the recipient actually received. A draft may have been uploaded, a scan submitted instead of required paper or an attachment left out. Compare the full issued translation with what was submitted.
Make the enquiry with complete information
For an order placed with us, supply the reference, disputed version and recipient’s explanation. Mark questions on a separate copy and include the corresponding source passage where translated content is disputed.
If another provider produced the translation, contact the responsible person first. For a new enquiry with us, we also need the source and recipient’s instructions. Possible certification or revision of another provider’s work is assessed before any commitment.
Plan the measure actually required
Depending on the cause, an explanation, supporting evidence, a suitable format or new work may be needed. Avoid ordering multiple additional certifications while the requested step is unclear. Confirm scope and cost before commissioning further work.
Clarifying a translation does not extend an administrative or court deadline. If time is tight, also contact the responsible body or your representative. Do not alter a signed paper or electronically signed version yourself; retain the original files and correspondence.
Your next steps
Obtain the precise reason and applicable deadline.
Compare the submitted file with the complete issued version.
Assemble the order reference, source and objection.
Agree the appropriate response and any additional cost beforehand.
More questions
Does rejection mean everything must be translated again?
Not automatically. The response depends on the actual reason and version required.
Is every revision free?
That cannot be promised without assessment. The cause, original scope and new requirements must first be clarified.
Can I correct a disputed passage myself?
Do not independently alter the certified version. Discuss the passage with the responsible translator.
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